Set an Appointment

Visit us at Booth 344
in NYC January 11-13, 2015

Meet us in Las Vegas
January 6-9, 2015

The Consumer Insight is
a full-service customer experience
management service provider.

Mystery Shopping , Customer
Surveys , Compliance Audits,
Instant Rewards and more

About

The Consumer Insight is a division of TROC (The Retail Outsource Companies) and where key consumer metrics are measured to provide valuable insight into the current state of the business. Detailed consumer metrics a gathered and analyzed through mystery shopping, competitive intelligence, customer surveys and compliance audits.  The Retail Outsource Companies include Mobile Insight – real-time field reporting and business intelligence, SYMBITS – managed IT services, The Retail Outsource – sales staffing solutions and TCI … All working in synergy, these four companies form a complete ecosystem: running, managing, and maximizing the productivity of retail business efforts.

Become a Mystery Shopper

Services

Mystery Shopping

On-site and in person mystery shopping that measures and reports on the customer experience, monitors sales activities, evaluates key behaviors, reviews operations or observes brand standard adherence.

Telephone Mystery Shopping

Evaluate the telephone experience of your customers, monitor telephone sales or customer service activities and evaluate training initiatives.

Customer Surveys

Understand your customers’ perceptions measured against desired outcomes using either web based surveys or IVR with full recording capability. Measure post purchase satisfaction, likelihood of gaining repeat business or other targeted information.

Compliance Audits

Manage frontline risks, measure promotional compliance, evaluate merchandising adherence, manage sales performance or review inventory accuracy.

Competitive Intelligence

Identify competitive advantages, determine distinctions, confirm industry trends, evaluate pricing or identify processes.

Instant Rewards

Instantly reward positive frontline performance. As well as reinforce positive performance and desired behaviors with instant gratification.

Clients

News

The Retail Outsource Companies Introduces The Consumer...

The Retail Outsource Companies Introduces The Consumer Insight at CES 2013 Miami, January 4, 2013:...

Mobile Insight Announces Version 5.0 at CES...

Miami, January 3, 2013: Mobile Insight, a field force automation software company, is pleased...

The Retail Outsource is Named A Best...

February 14, 2013: Miami FL – The Retail Outsource (TRO) is proud to announce...

Inc. Magazine Honors 2013 Top Job Creators...

The Retail Outsource Garners 2013 Hire Power Award Adding 152 Jobs in just 18...

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VXi Corporation

"The level of service TCI provides to us is outstanding. They quickly respond to our changing needs, and offer great insights into approaches to problem solving. The information we receive from our relationship has helped us to better understand our positioning in the channel, and make the adjustments necessary to sustain and grow our market share."

— Eugene Seagriff (VP of Marketing)

Contact

Request Appointment

TROC is attending CTIA / Super Mobility Week in Las Vegas, NV on September 9 - 11, 2014. Representatives from The Retail Outsource, Mobile Insight, SYMBITS, and The Consumer Insight will be available to meet, greet, and discuss your wireless retail, business, operational, and technical needs.

Request


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