The Consumer Insight is
a full-service customer experience
management service provider.

Mystery Shopping , Customer
Surveys , Compliance Audits,
Instant Rewards and more


The Consumer Insight is a division of TROC (The Retail Outsource Companies) that measures key consumer metrics to provide valuable insight into the current state of the business. Detailed consumer metrics are gathered and analyzed through mystery shopping, competitive intelligence, customer surveys and compliance audits.  The Retail Outsource Companies include: Mobile Insight – real-time field reporting and business intelligence; SYMBITS – managed IT services; and The Retail Outsource – sales staffing solutions and TCI. Working together in synergy, these four companies form a complete ecosystem, running, managing and maximizing the productivity of retail business efforts.

Become a Mystery Shopper


Mystery Shopping

On-site and in person mystery shopping that measures and reports on the customer experience, monitors sales activities, evaluates key behaviors, reviews operations or observes brand standard adherence.

Telephone Mystery Shopping

Evaluate the telephone experience of your customers, monitor telephone sales or customer service activities and evaluate training initiatives.

Customer Surveys

Understand your customers’ perceptions measured against desired outcomes using either web based surveys or IVR with full recording capability. Measure post purchase satisfaction, likelihood of gaining repeat business or other targeted information.

Compliance Audits

Manage frontline risks, measure promotional compliance, evaluate merchandising adherence, manage sales performance or review inventory accuracy.

Competitive Intelligence

Identify competitive advantages, determine distinctions, confirm industry trends, evaluate pricing or identify processes.

Instant Rewards

Instantly reward positive frontline performance, as well as reinforce positive performance and desired behaviors with instant gratification.



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Personalization in Retail Sales

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Common Mystery Shopping Misconceptions

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The Retail Outsource Companies Introduces The Consumer...

The Retail Outsource Companies Introduces The Consumer Insight at CES 2013 Miami, January 4, 2013:...

Mobile Insight Announces Version 5.0 at CES...

Miami, January 3, 2013: Mobile Insight, a field force automation software company, is pleased...

The Retail Outsource is Named A Best...

February 14, 2013: Miami FL – The Retail Outsource (TRO) is proud to announce...

Inc. Magazine Honors 2013 Top Job Creators...

The Retail Outsource Garners 2013 Hire Power Award Adding 152 Jobs in just 18...

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VXi Corporation

"The level of service TCI provides to us is outstanding. They quickly respond to our changing needs, and offer great insights into approaches to problem solving. The information we receive from our relationship has helped us to better understand our positioning in the channel, and make the adjustments necessary to sustain and grow our market share."

— Eugene Seagriff (VP of Marketing)


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