Outstanding Job Vanessa!

The Retail Outsource is proud of all of our great associates across the 44 states we serve but want to highlight another exemplary employee. Thank you Vanessa for embodying the TRO brand and providing exceptional customer service.

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This [email] is in reference to my store experience in Jefferson, GA Sunday, December 4th.  On Saturday I was flipping through the Tiger Direct sales flyer, when I ran across an ad for the AT&T Momentum for $19.99. I have been trying to eliminate my landline for awhile now and since I am not located in the AT&T area, it was impossible for me to do.  I called Tiger Direct to get more information on this item and was transferred to Vanessa.  She was very thorough and provided me with all the information I needed. She also recommended the AT&T Elevate which would work on up to 5 devices instead of the Momentum, which was for one.  She was very patient and kind.  I told her that I would stop by on Sunday after church and she was very accommodating in person as well.  I already had five lines on my AT&T account and she worked with customer service to get the 6th line for the Elevate added on.

I would like thank her for her patience, kindness and professional manner.  I would and have recommended Tiger Direct to friends and family, and look forward to continued business.

Thanks Vanessa!!! Outstanding job!!!

A.Duffy,
Very Satisfied Customer

Another Great CompUSA Associate: Lazaro Perona!

Congrats and thanks for all your hard work and exceptional customer service to CompUSA associate, Lazaro Perona. He was caught going above and beyond to solve a customer problem. We can’t thank you enough and are proud to have you as part of our T-ROC team!

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“I went into the Compusa, Kendell Drive this morning and received absolutely wonderful service and assistance from Lazaro Perona. My Dell Streak lost the “home” page setting. Lazaro fixed the problem almost immediately and was just a great person to deal with.

Thank you for having such a wonderful employee to represent your company.”
A.T. submitted on Nov. 2, 2011

Bringing Value to Our Clients: A Success in Jefferson, GA

The Retail Outsource would like to congratulate and thank our hard-working team in Jefferson, Georgia! They have created amazing things in a challenging environment for TigerConnect Center by embracing enthusiasm and determination to succeed. The story goes…

Unbeknownst to the staff and its future shoppers, a destination TigerDirect store was coming to the crossroads of the middle-of-no-where and where-the-heck-am-I Georgia, approximately 45 minutes from the nearest town. With a host of challenges including no store visibility, virtually no residents and minimal advertising the TigerConnect Center created remarkable results in their first few months in business. In the first month the TigerConnect Center broke every sales record for a new store and in the second month tied the well-established and thriving Altamonte Springs (FL) store for second place in sales! What the Jefferson team has accomplished is tremendous and encompasses all TRO represents; motivation, great leadership and hard-work!

This success story proves our staff, you, the TRO team, takes obstacles head on, brings value to our clients and takes pride in personal accomplishments!

The impacts of this team’s record-shattering results were immediately visible to our business partners. TigerDirect enhanced their gross margins by over 6%. This was no small feat. It ensured the Jefferson location not only achieved but exceeded their corporate sales goals!

Because of the great team in place at this Jefferson store, as well as all our talented teams across the country, The Retail Outsource is providing impactful and immediate value to the clients we serve and for that we THANK YOU!

Knowledge, patient and a great attitude: Brian Starnes!

The Retail Outsource (TRO) would like to say a sincere thank you to Brian Starnes, our very talented and appreciated Walmart Woodstock, GA associate!

We’ve received yet another compliment on your amazing product knowledge and great customer-focused attitude!

Great job Brian, and keep up the good work!

[Letter received Oct. 2]

Dear sir:

Just a quick note to compliment your employee, Brian, at the Walmart store in Woodstock, GA.

He assisted me in my purchase of an iPhone on Friday. He was very knowledgeable, patient and went above and beyond in assisting me. I had many questions about Android vs. iPhone, and he answered all of them. When I finally made my purchase he was very thorough in explaining the functions of my new phone, transferred my data from my previous phone and even put a screen protector on it for me!

I would not hesitate to send family and friends to Brian at Walmart and will definitely seek his help when I make another purchase. He was great!

Sincerely,

Gina F.

Attitude of patience, perseverance and respect: Leah Myers

This letter is in appreciation for Leah Myers, manager of the wireless center inside the Warsaw, Indiana store.

Earlier my husband purchased a Virgin Broadband USP for our laptop. We could not get the laptop to connect, therefore we went to the wireless center in Walmart. Leah was very courteous and dedicated in helping us resolve the problem. She checked our computer and ensured proper installation of the software. She also called Sprint to troubleshoot the problem. She represented us to Sprint and explained that the Sprint system was not working correctly.

Based on our request she coordinated a credit to us for the unused time.
Leah’s attitude: patience, perseverance and respect, was greatly appreciated.

We believe all should be aware of what a wonderful representative she is of your company.
Respectfully,
Mr. & Mrs. W. Brown
Indianapolis, IN

TRO employee spotlight: Christina W., Market Trainer, Nashville

Our training provides retailers’ team members the confidence they need to effectively do their job.

TRO employee spotlight: Christina W., Market Trainer, Nashville

The first time I walked into the store the team members admitted that they hid in the toy section because they didn’t know enough about the wireless product to talk to the customers. I was surprised that some of them had been working in wireless for years and hated doing their job! So the training began. I slowly started to break the ice. After 4 hours I finally managed to get one team member just to stand in front of the small group of people she mostly already knew and simply interact with me. I came back week after week and led by example, greeting the customers confidently and selling phones with the store’s team members by my side. I spent hours walking them through the details of each product and rate plan. I taught them how simple selling can be when you know how to ask the right questions and listen to what the customer is really saying. Now, I love when I walk into their new store and see them working with customers, greeting people confidently and ready to share their new-found knowledge.

Read more: Employee Success Stories

Team Woodstock Provides Exceptional Customer Sales Experience

Almost every customer that deals with TRO’s sales team in the Woodstock, GA location leaves with a giant smile. The Retailer associates are very eager to work with us to provide a seamless sales process for the customer. We have been told that we’ve brought the Retailer’s cell phone buying experience to a whole new level by providing first class customer service and general cell phone knowledge.

On our launch day, August 20th, 2010, there was a very nice lady named Gertrude Gray who stopped in and was inquiring about an AT&T Smartphone. She knew that she wanted more than just a basic bare bones flip phone. She wanted a cell phone that would browse the internet and also be able to handle her current email accounts. She noticed the Samsung Captivate and was blown away by the screen! We explained to her that the Super AMOLED screen is like no other phone and is crystal clear even in direct sunlight. She loved that feature and was very curious to know more. So we explained that this phone is an Android phone and will have no problem browsing the web or doing her email. She was absolutely delighted to know that there was a cost effective Smartphone that would seamlessly integrate into her life. We didn’t get the sale that day but she swore up and down that she would be back to get that phone.

Two weeks later we were greeting customers out front of the section and notice Mrs. Gray walking toward us with a HUGE smile. We knew she was here to get that phone. When she got to the section she asked just a few more questions about the Data Packages that AT&T offers. We decided that the 15 dollar package would be just fine and then gave us the green light to activate her new phone. The whole time we were setting up her phone she was just tickled silly about her new phone. She kept acknowledging how much we knew about the cell phone industry and more importantly about her new phone. During the activation we found out that her Grandson was a Director of Loss Prevention for the Retailer. She said she would tell him all about us and how we helped her from start to finish.

After the phone was processed and her account upgraded, we showed her how to download apps from the Android Market and even downloaded an app or two just to show her how whole process worked. We set her emails up with no problems, we showed her how the GPS worked on the phone and I don’t think we could have made her happier. We received a tremendous amount of praise from Mrs. Gray and were told she would send everybody she knew to our store to purchase from us.