Home | The Consumer Insight

A COMPLICATED SALES PROCESS REQUIRES A SIMPLE SOLUTION TRAINING MERCHANDISING STAFFING OPERATIONS

The Consumer Insight (TCI) team measures key metrics to provide uncommon insight into the state of your business. We gather and analyze detailed consumer metrics through a variety of service offerings to provide immediate visibility into the factors impacting your sales and the actions required to remediate deficiencies.

Become a Mystery Shopper

WHAT IS THE CONSUMER INSIGHT?

The Consumer Insight approaches retail challenges from the lens of our expansive retail experience. Our management team has an extensive background in both owning and operating retail stores, as well as building and managing large field sales teams on behalf of manufacturers, service providers and retailers. We know what it takes to keep things running smoothly from a sales, management and systems perspective and that’s why we offer a specialty suite of services customized to the retail market.

Services

We provide timely and actionable
visibility into the customer experience.

MYSTERY SHOPPING

Gain measurable insight into the in-store and online shopping experience.

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COMPLIANCE AUDITS

Effective auditing programs that increase sales and provide new opportunities.

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CUSTOMER SURVEYS

Listen and learn from your customers.

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MERCHANDISING

The right product. The right place. The right price. The right time.

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PRODUCT LAUNCHES

Ready for lift off?

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RETAIL SURGE LABOR

Where you need us. When you need us. At the speed of “NOW”!

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Our Retail Approach

Engage and influence shoppers at every point along the buying journey to maximize returns from every location.

Partners

Retail is a conversation

What are you saying to your customers? What are they saying back?

TCI has given us the tools to be more flexible and innovative. Having them as our partner has been essential in entering new markets quickly, efficiently and effectively.

Through TCI’s mystery shopping and customer surveys, we were able to zero in on opportunities and gain a competitive advantage.